Shipping: Free shipping is provided.
(Excludes Hawaii, Alaska, and Guam)
Refund & Return Policy
*Please contact customer service within 7 days of receiving the product. No returns
or refunds will be issued after this period.
*To process a return, please contact customer service to obtain an RMA#. Ensure a
valid RMA number is included outside of the package, as packages without one will
be returned to the sender.
Refund
1. For defective items, a 100% refund will be issued. (A return QR code will be
provided.)
2. Due to the nature of the product, refunds are not possible if the inner polybag has
been opened and the product has been used.
3. For change of mind: A refund will be processed only after confirming that the
returned product is unused.
(Return shipping fee is the customer's responsibility, and a 20% restocking fee will
apply.)
Return
1. For defective items, a 100% return is accepted. (A return QR code will be
provided.)
2. Returns due to a change of mind must be for unused items in original condition,
including the nonwoven pouch, plastic cover, tags, and product manual (originally
enclosed inside the nonwoven pouch); return shipping is the customer’s
responsibility, and a 20% restocking fee will apply.
Product Detail
Review (0)
Product Q&A (1)
Return/Exchange
Product Detail
Review (0)
Product Q&A (1)
Return/Exchange
Product Detail
Review (0)
Product Q&A (1)
Return/Exchange
return/exchange policy
return/exchange process
1. contact customer service at shop@kmarket365.com within 7 days of receiving the order
2. customer service will aid customer with the return process
3. customer service will contact customer when the return process is done
return/exchange policy
1. all returns must be processed with the steps above
2. mis-shipped, defective and damaged orders will be returned/exchanged without shipping charges
3. customers must pay for all shipping costs if it is a regular return
